Introduction
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions) (“Site”), and Erisna Limited, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions (“Terms”), you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Erisna Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Erisna Limited and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
Permission to Use the Site
You have our permission to use the Site, but only if:
• you are at least 18 years old;
• you are using the Site for informational and internal business purposes (personally or on behalf of your company);and
• you follow all the rules and restrictions we’ve spelled out in these Terms.
Intellectual Property and Acceptable Use
All Content included on the Website, unless uploaded by Users, is the property of Erisna Limited, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission.
You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Erisna Limited.
You may not:
• decompile, reverse engineer or disassemble any object code which is part of or made available through the Site into a human-perceivable form, except and only to the extent that such activity is expressly permitted by applicable law, and in that case, only if you notify us in writing in advance;
• copy, frameset, enclose or otherwise sell, distribute, transmit or broadcast any part of the Site;
• modify or create any derivative work of any part of the Site;
• disable, interfere or try to get around any of the features of the Site related to security, preventing or restricting use or copying of any Content or enforcing the limits on the use of the Site or the Content on the Site; or
• use, export or re-export any Content or any copy or adaptation of such Content in violation of any applicable laws or regulations, including, without limitation, United States export laws and regulations.
We Are Not Responsible for User Content
We generally do not monitor or review any User Content. We do not endorse any User Content or support any views, opinions, recommendations or advice that may be in User Content. User Content comes from a variety of sources, and we make no promises about the reliability of any source or the accuracy, usefulness, safety or intellectual property rights of any User Content. You may be offended by User Content that you see on the Site. You may find some of it to be inaccurate, indecent or objectionable. However, as further set forth below, you agree not to hold us responsible in any way for your use of the Site, including your exposure to User Content.
In addition, we are not a content-archiving service. We do not promise to store or make available on the Site any User Content that you post, or any other Content, for any length of time. You are solely responsible for keeping back-ups of everything you post on the Site.
Prohibited Use
You may not use the Website for any of the following purposes:
• in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;
• in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
• making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.
• upload, launch, post, email or transmit any material (including any bot, worm, scripting exploit or computer virus) to or from the Site that is likely to harm or corrupt the Site, or harm or corrupt our or anyone else’s computer systems or data;
• solicit, for commercial purposes, any users of the Site, including by transmitting any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes or any other form of solicitation;
• impersonate anyone else or lie about your affiliation with another person or entity;
• use the Site to harm minors in any way, including posting User Content that violates child pornography laws, child sexual exploitation laws or any other laws protecting children;
• collect or gather other people’s personal information (including account information) from the Site; or
• use the Site for any other illegal purpose.
Registration
You must ensure that the details provided by you on registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.
Password and Security
When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone. This means you cannot set up an account using someone else’s name or contact information, or a phony name or phony contact information. You have complete responsibility for your account and everything that happens on your account. This means you need to be careful with your password. If you find out that someone is using your account without your permission, you must let us know immediately. You may not transfer your account to someone else or use someone else’s account without their permission. We are not liable for any damages or losses caused by someone using your account without your permission. However, if we (or anyone else) suffer any damage due to the unauthorized use of your account, you may be liable.
If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.
Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Erisna Limited or that of our affiliates.
We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
Privacy Policy and Cookies Policy
Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: https://www.erisna.com/policies-and-terms-of-use#privacy-policy and https://www.erisna.com/policies-and-terms-of-use#cookies-policy.
Availability of the Website and Disclaimers
Any online facilities, tools, services or information that Erisna Limited makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Erisna Limited is under no obligation to update information on the Website.
Whilst Erisna Limited uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
Erisna Limited accepts no liability for any disruption or non-availability of the Website.
Erisna Limited reserves the right to alter, suspend or discontinue any part (or the whole) of the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
Limitation of Liability
Nothing in these terms and conditions will limit or exclude our or your liability for fraud or fraudulent misrepresentation; or limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
We will not be liable to you for any loss or damage of any kind.
We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
To the maximum extent permitted by law, Erisna Limited accepts no liability for any of the following:
a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
b. loss or corruption of any data, database or software;
c. any special, indirect or consequential loss or damage.
Indemnity
You agree to indemnify, defend (if we so request) and hold harmless Erisna and the Erisna Entities from and against any claim, demand, losses, damages or expenses (including reasonable attorneys’ fees) arising from your User Content, your use of the Site, your connection to the Site, your violation of these Terms or your violation of any rights of any third party. Your indemnification obligation will survive the termination of these Terms and your use of the Site.
Termination and Suspension
We may terminate or suspend your permission to use the Site immediately and without notice upon any violation of these Terms, upon the request of law enforcement or government agencies, for extended periods of inactivity, for unexpected technical issues or problems or for engagement by you in fraudulent or illegal activities. If we terminate your use of the Site for any of these reasons or otherwise for cause, we will not refund any fees you may have paid for access to the Site.
Upon any termination we may delete your account, passwords and User Content and we may bar you from further use of the Site. You understand that we may also continue to make your User Content available on the Site even if your use of the Site is terminated or suspended. You agree that we will have no liability to you or any third party for termination of your account, User Content or access to the Site.
General
You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
These terms and conditions , together with the Privacy Policy and Cookies Policy, contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
Erisna Limited Details
Erisna Limited is a company incorporated in England and Wales with registered number 13705714 whose registered address is 7 Bell Yard, London, WC2A 2JR and it operates the Website https://www.erisna.com/.
You can contact Erisna Limited by email on privacy@erisna.com.
This Privacy Policy applies between you, the User of this Website, and Erisna Limited, the owner and provider of this Website. Erisna Limited takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
This Privacy Policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://www.erisna.com/policies-and-terms-of-use#terms-and-conditions.
Please read this Privacy Policy carefully.
Definitions and Interpretation
1. In this Privacy Policy, the following definitions are used:
2. In this Privacy Policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. "including" is understood to mean "including without limitation";
e. reference to any statutory provision includes any modification or amendment of it;
f. the headings and sub-headings do not form part of this Privacy Policy.
Scope of this Privacy Policy
3. This Privacy Policy applies only to the actions of Erisna Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. Under EU and UK law, we are designated as a “Controller” for the collection and use of our Customers’ administrative representatives personal data to communicate, maintain their account and fulfill the Services. For all other uses of our Customers personal data, we are designated as a ‘Processor’.
Data Collected
5. We may collect the following Data, which includes personal Data, from you:
a. name;
b. gender;
c. job title;
d. profession;
e. contact information such as email addresses and telephone numbers;
f. demographics information such as postcode, preferences and interests;
g. financial information such as credit / debit card numbers;
h. IP address (automatically collected);
i. web browser type and version (automatically collected);
j. operating system (automatically collected);
in each case, in accordance with this Privacy Policy.
How We Collect Data
6. We collect Data in the following ways:
a. data is given to us by you;
b. data is received from other sources; and
c. data is collected automatically.
Data That is Given to Us by You
7. Erisna Limited will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you register with us and set up an account to receive our products/services;
c. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
d. when you enter a competition or promotion through a social media channel;
e. when you make payments to us, through this Website or otherwise;
f. when you elect to receive marketing communications from us;
g. when you use our services;
h. Telephone calls with you (which may be recorded).;
in each case, in accordance with this Privacy Policy.
Data That is Received From Third Parties
8. Erisna Limited will receive Data about you from the following third parties:
a. Google Cloud Platform, Google Analytics, Google Workspace, HubSpot, Webflow, SendGrid, Calendly and Stripe.
Data That is Collected Automatically
10. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".
Our Use of Data
11. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
b. improvement of our products / services;
c. transmission by email of marketing materials that may be of interest to you;
d. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
in each case, in accordance with this Privacy Policy.
12. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
13. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
c. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
14. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
15. We may use your Data to show you Erisna Limited adverts and other content on other websites. If you do not want us to use your data to show you Erisna Limited adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).
Who We Share Data With
16. We may disclose Personal Information to third parties if you consent to us doing so, as well as in the following circumstances:
a. With our vendors and service providers - we work with third-party vendors, such as IT, marketing, accounting, and analytics providers who may access or process your Personal Information while operating our Services;
b. With our affiliates;
c. With third parties integrated into our Services - We may share information with third parties integrated into our Services including social networks;
d. With advertising partners - Third-party advertising companies may process your Personal Information for the tailored advertising purposes described in this Privacy Policy;
e. For legal purposes - We may disclose your Personal Information as required by law or in good faith to comply with legal obligations, court orders, or government requests. Additionally, we reserve the right to disclose information that we believe, in good faith, is appropriate or necessary, to protect against liability, safeguard against fraudulent or unlawful activities, investigate claims, and ensure the security of our services and legal rights;
f. As part of a merger or other corporate transaction;
g. With your consent - In some instances, you have provided consent for us to utilize your Personal Information, such as for sending marketing communications (where applicable law mandates consent) and gathering information through specific cookies and similar technologies;
h. Aggregated and de-identified Information - We might aggregate and de-identify your Personal Information so that the information no longer relates to you individually. We may disclose aggregated and de-identified data for any purpose.
in each case, in accordance with this Privacy Policy.
Keeping Data Secure
17. We will use technical and organizational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. we store your Data on secure servers.
c. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
18. We are certified to Cyber Essentials. This family of standards helps us manage your Data and keep it secure.
19. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: privacy@erisna.com.
20. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data Retention
21. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.
22. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your Rights
23. You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
24. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: privacy@erisna.com.
25. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
26. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to Other Websites
27. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.
Changes of Business Ownership and Control
28. Erisna Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Erisna Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
29. We may also disclose Data to a prospective purchaser of our business or any part of it.
30. We may also disclose Data to a prospective purchaser of our business or any part of it.
Cookies
31. This Website may place and access certain Cookies on your computer. Erisna Limited uses Cookies to improve your experience of using the Website and to improve our range of services. Erisna Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
32. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
33. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Erisna Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
34. This Website may place the following Cookies:
Type of Cookie and Purpose
35. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.
36. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
37. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
38. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
General
39. You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.
40. If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.
41. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
42. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Change to This Privacy Policy
44. Erisna Limited reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations. You may contact Erisna Limited by email at privacy@erisna.com.
This Privacy Policy was created on 9th January, 2024.
Erisna guarantees its products with a full resolution or refund policy. Erisna will cancel and refund, or issue a credit, for an order upon request by the client (i.e. Erisna Admin User or a Senior Management employee) within 7 days of the initial (i.e. first) subscription date. The refund/cancellation request must be made by emailing our Refunds department at refunds@erisna.com. PLEASE NOTE: While credits can be processed very quickly, a refund may take up to 14 days to process. In the event that a subscription was purchased for fraudulent use, the purchaser forfeits the right to a refund and/or exchange.
This Policy & Terms of Use page (i.e. Terms and Conditions of Use, Cookies Policy, Privacy Policy and Refund Policy) was last updated on 9th January, 2024. This Policy may change from time to time and, if it does, the up-to-date version will always be available on this Policies and Terms of Use page. Please note that by continuing to use Erisna you are agreeing to any updated versions of this Policy.
Copyright © 2021 - 2024, Erisna Limited is a company incorporated in England and Wales with registered number 13705714 whose registered address is 7 Bell Yard, London, WC2A 2JR and it operates the Website https://www.erisna.com/.
